Original Floater Frame

We understand that sometimes things don't go as planned, and you may need to return or exchange a damaged frame. Our goal is to ensure you are completely satisfied with your purchase. Please read our refund policy below.

Eligibility for Refund

To be eligible for a refund, your item must meet the following criteria:

• The item must in the same condition that you received it.

• It must be in the original packaging.

• A receipt or proof of purchase is required.

Non-Refundable Items

Some items are non-refundable, including:

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• Personalized/customized items

Refund Process

If your item meets the refund requirements, follow these steps to initiate the process:

• Contact Us: Reach out to our customer service team at bondiablo.sharon@gmail.com with the following details:

  • Order number

  • Reason for return/refund request

  • Photos (if applicable)

• Return the Item: You will be provided with a return shipping label (if applicable). Please ship the item back to us within 5 days after receiving the return instructions.

• Processing Your Refund: Once we receive your item, we will process your refund within 10 business days. The refund will be credited to the original payment method.

Shipping Costs

Shipping costs for returns are the responsibility of the customer, unless the return is due to a mistake on our part (e.g., incorrect or defective item).

Late or Missing Refunds

If you haven’t received your refund yet, first check your bank account again. Then contact your credit card company or bank, as it may take some time before your refund is officially posted. If you've done all of this and still have not received your refund, please contact us at bondiablo.sharon@gmail.com

Contact Us

If you have any questions about our refund policy or need assistance, please feel free to contact us:

• Email: bondiablo.sharon@gmail.com

Thank you for shopping with us! We want to make your shopping experience as easy and enjoyable as possible. Please read through our shipping policy below to understand how we handle orders and shipments.

Processing Time

• All orders are processed within 5 business days from the time the order is received, excluding weekends and holidays.

• You will receive a shipping confirmation email once your order has been shipped.

Shipping Rates & Delivery Times

• We offer a variety of shipping options to suit your needs. Shipping rates are calculated at checkout based on the delivery address and chosen shipping method.

• Estimated delivery times:

  • Standard Shipping: 5 to 10 business days

  • Expedited Shipping: 3 to 5 business days

  • Please note that delivery times are estimates and may vary due to factors like weather, holidays, or carrier delays.

Shipping Methods

We offer the following shipping methods:

• FedEx

Order Tracking

• Once your order has shipped, we will send you a tracking number via email. You can use this number to track your shipment’s progress.

• Please allow up to 24 hours for tracking information to be updated in the carrier’s system.

Shipping Restrictions

• We currently only ship to continental United States

Lost or Damaged Packages

• If your package is lost or damaged during shipping, please contact us within 7 days of receiving the tracking number, and we will assist in resolving the issue.

• We are not responsible for any shipping delays caused by the carrier, but we will help you get the issue resolved.

Returns & Exchanges

• Please refer to our [Returns and Exchanges Policy] for details on how to return or exchange items from your order.

Contact Us

If you have any questions or concerns regarding your shipment, please don’t hesitate to reach out to us at bondiablo.sharon@gmail.com