Refund Policy

We understand that sometimes things don't go as planned, and you may need to return or exchange a damaged frame. Our goal is to ensure you are completely satisfied with your purchase. Please read our refund policy below.

Eligibility for Refund

To be eligible for a refund, your item must meet the following criteria:

The item must in the same condition that you received it.
It must be in the original packaging.
A receipt or proof of purchase is required.

Non-Refundable Items

Some items are non-refundable, including:

Personalized/customized items

Refund Process

If your item meets the refund requirements, follow these steps to initiate the process:

Contact Us: Reach out to our customer service team at bondiablo.sharon@gmail.com with the following details:
- Order number
- Reason for return/refund request
- Photos (if applicable)
Return the Item: You will be provided with a return shipping label (if applicable). Please ship the item back to us within 5 days after receiving the return instructions.
Processing Your Refund: Once we receive your item, we will process your refund within 10 business days. The refund will be credited to the original payment method.

Shipping Costs

Shipping costs for returns are the responsibility of the customer, unless the return is due to a mistake on our part (e.g., incorrect or defective item).

Late or Missing Refunds

If you haven’t received your refund yet, first check your bank account again. Then contact your credit card company or bank, as it may take some time before your refund is officially posted. If you've done all of this and still have not received your refund, please contact us at bondiablo.sharon@gmail.com

If you have any questions about our refund policy or need assistance, please feel free to contact us:

Email: bondiablo.sharon@gmail.com